Dessert
How do I make a custom order?
Head to the Order Form tab in our main menu to fill out our custom dessert order form. Double-check all your info before submitting. Accurate details help us get you an accurate quote faster.
How many days in advance do you require for custom dessert orders?
We recommend booking at least 7 days before your pickup date.
- 7 or more days: standard order
- 5-6 days: short-notice order, subject to availability
- Fewer than 5 days: rush order, subject to availability, plus a $25 rush fee
- Fewer than 4 days: we're not able to accommodate the order
A 50% non-refundable deposit secures your date, with the remaining balance due 7 days before pickup - or in full up front if you're booking within 7 days of your pickup date.
Where are you located?
We're based in Oceanside, CA 92054. To protect our privacy as a home-based Cottage Food Operation, we share our exact address only after your deposit is paid and your Dessert Order Agreement is signed.
Are desserts pickup only?
Yes - all custom desserts are pickup only in Oceanside, CA. We don't offer delivery or shipping for desserts at this time.
- Pickup dates and times are final once selected
- Each order gets a 15-minute pickup window
- Late arrivals may incur a late fee
- Orders aren't held overnight unless arranged with us in writing ahead of time
- Missing your pickup window results in forfeiture, with no refund or credit
Do you offer refunds or store credit ?
We take pride in every order, but we know beauty is in the eye of the beholder! We don't offer cash refunds, approved resolutions are issued as store credit only.
If you're dissatisfied with your order:
- Notify us at pickup or within 24 hours
- Return the order in full (at least 90% uneaten) for evaluation
- Store credit is issued at our discretion
Do you offer gluten-free or dairy-free options?
Not at this time. We're a Cottage Food Operation sharing kitchen space where all nine major allergens - milk, egg, wheat, soy, peanuts, tree nuts, fish, shellfish, and sesame may be present. We take steps to reduce cross-contact, but we can't guarantee any item is completely free of allergens. We strongly encourage anyone with a serious or life-threatening allergy to avoid ordering, given the risk.
Can I purchase a single serving of a dessert?
We specialize in made-to-order cakes and cupcakes, with cupcakes sold by the half dozen. We're not able to accommodate single servings of any dessert.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, debit and credit cards, Venmo, Klarna (Pay in 4 interest-free installments), Shop Pay, Shop Pay Installments, Apple Pay, and Google Pay. We don't accept cash or checks as per our policy.
Your 50% non-refundable deposit secures your order date, with the remaining balance due no later than 7 days before pickup.
Can I cancel my order?
Yes.
- Orders may be cancelled up to 7 days before pickup
- Your 50% deposit is non-refundable, regardless of reason
- Cancelling within 7 days of pickup forfeits all payments made
Can you make exact copies of my inspo pics?
We don't copy exact designs. Inspiration photos are used as a reference only. By sharing them, you're giving us creative license to interpret the theme and overall vibe through our own artistic lens.
Final designs may vary slightly due to artistic discretion, structural requirements, ingredient availability, or seasonal substitutions, while keeping the integrity and overall aesthetic of your original vision. These variations aren't grounds for a refund.
Do you do fondant cakes?
We do not offer cakes covered or decorated in Fondant.
Do you offer tiered cakes?
Not currently. A tiered cake is a full-size cake stacked on top of another full-size cake, which we don't offer. What we do offer are layered cakes - a single cake made of multiple layers with filling in between. Our layered cakes come in three layers.
Merchandise
Do you ship nationwide?
Yes, we ship nationwide within the United States.
Do you offer free shipping?
Yes. We offer free U.S. shipping on orders over $75.
Cart totals must meet or exceed $75 after discounts to qualify.
What if I enter the wrong shipping address?
Fueled by Flour is not responsible for incorrect address entries (including missing unit numbers).
Any return or reshipment fees are the responsibility of the customer.
What happens if my package is lost or damaged?
If your package arrives damaged:
- Email fueledbyflour@gmail.com within 7 days of delivery
- Include your order number and photos
For lost packages:
- We recommend first contacting the shipping carrier directly.
- Once marked delivered, Fueled by Flour is not responsible for lost or stolen packages.
If the package is officially declared lost in transit by the carrier, we will review the situation on a case-by-case basis.
Do you offer refunds or store credit ?
All merch sales are final, except for wrong items or damaged/defective products. Report those within 30 days of delivery, along with photos of the product and packaging, and we'll determine the appropriate resolution - a replacement, store credit, or refund, depending on the situation.
The Crumb Collective | Our Rewards Program
Is the rewards program free?
Yes. Joining our rewards program is completely free.
Do points expire?
Yes. Points expire after 1 year if unused.
Can rewards be used on both merch and desserts?
Yes. Rewards can be redeemed on both merch and dessert orders unless otherwise specified.
Contact & Communication
What is your response time?
Please allow 48 hours for a response to new inquiries - once your 50% deposit is paid, that tightens to within 24 hours. Response times may be a bit longer during holidays or high-volume periods.
What is the best way to contact you?
You can reach us via Instagram DM, email (fueledbyflour@gmail.com), text, or phone when appropriate. For anything urgent on your pickup day specifically, please text or call directly - DMs and our contact form aren't monitored closely enough for same-day issues. For custom dessert inquiries, our website contact form gets you the fastest, most accurate help, and all official orders are placed through our dessert order form.
Can rewards be used on both merch and desserts?
Yes. Rewards can be redeemed on both merch and dessert orders unless otherwise specified.









