Refund policy
Merch Return & Refund Policy
For merchandise purchased through our online store
All Sales Are Final
We put care into everything we make and sell, and we want you to love your merch. To keep things simple and fair, all merchandise sales are final. We're not able to accept returns or exchanges for change of mind, an incorrect size or color selection, ordering the wrong item, or deciding you no longer want the product, so please review your order carefully before you check out.
Order Changes & Cancellations
Your order is confirmed as soon as your payment goes through. Please review your order confirmation and contact us right away if you spot an error. Once an order enters processing, changes or cancellations may no longer be possible. If an item becomes unavailable after you've purchased it, we'll reach out to you about your options.
Wrong, Damaged, or Defective Items
If we send you the wrong item, or your order arrives damaged or defective, we'll make it right. Please inspect your order as soon as it arrives, and email us at fueledbyflour@gmail.com within 30 days of delivery with:
- Your order number
- Clear photos of the product
- Photos of the packaging, including the condition of the package when it arrived (if applicable)
- A brief description of the issue
Please hold onto the original product and packaging until we've reviewed your request. Requests made after 30 days may not be eligible for a resolution, and we may ask for additional information or documentation before we decide how to proceed.
How We Resolve Issues
Once we've reviewed your request, we'll determine the appropriate resolution - a replacement, store credit, or a refund, depending on the situation. Replacements are subject to product and inventory availability.
Sending Items Back
In some cases we may ask you to send the item back. If we do, we'll email you a return shipping label and instructions on how and where to send your package. Please don't send anything back before we've approved it - items returned without first contacting us can't be accepted.
Refunds
If a refund is approved, we'll notify you and send it to your original payment method, typically within 10 business days. Keep in mind it can take your bank or credit card company some additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please reach out to us at fueledbyflour@gmail.com.
Exchanges
We don't offer exchanges for size, color, or style changes. If your item arrived wrong, damaged, or defective, we'll handle a replacement as described above.
Shipping Address Errors
Please double-check your shipping address at checkout. We're not responsible for incorrect address entries, including missing unit numbers, and any return or reshipment fees that result are the customer's responsibility.
Lost, Delayed, or Stolen Packages
Once your order has been packaged and dispatched with tracking, delivery is in the carrier's hands. Carrier delays, weather delays, routing issues, and misdeliveries are outside our control.
If your package is running late or appears lost, please start by contacting the shipping carrier directly with your tracking number. If tracking shows delivered but you can't find it, check the delivery location, other members of your household, neighbors, and any mailroom or package area before reaching out. Once the carrier marks a package as delivered, we're not responsible for it if it's lost or stolen afterward. If the carrier officially declares a package lost in transit, we'll review the situation case-by-case.
We're happy to help with a carrier claim where we can, though assisting with a claim doesn't guarantee a refund or replacement.
Desserts & Perishables
This policy applies to merchandise only. Desserts are perishable and made to order, so they can't be returned - our Dessert Policies explain how any concerns are handled, including our 24-hour reporting window.
Questions?
We're always happy to help - just email us at fueledbyflour@gmail.com.