Shipping policy

 

Fueled by Flour — Shipping Policy

For merchandise purchased through our online store

Processing Time

All merch orders are processed within 5 business days (excluding weekends and holidays) after your payment is confirmed. You'll receive a notification when your order has shipped. Processing time is separate from shipping time.

Unexpectedly high order volume or postal service issues can cause delays beyond our control. We'll always do what we can to keep to our standard processing time.

Shipping Rates & Free Shipping

We ship nationwide within the United States. Flat rate shipping is based on your state and ranges from $10 to $20, and your shipping charges are displayed at checkout.

Orders of $75 or more ship free to all 50 states. Your cart total needs to meet or exceed $75 even after any discount codes are applied. Free shipping doesn't apply to the U.S. Virgin Islands.

Delivery Times

Shipping time estimates are generated and provided by each shipping carrier, and they are only estimates. We're not responsible for packages arriving by a particular date, so please plan accordingly.

Tracking Your Order

When your order ships, we'll email you a tracking number so you can follow its progress. Please allow up to 48 hours for the tracking information to become available.

If your package seems delayed, start by checking the tracking details or contacting the carrier directly. If you haven't received your order within 21 days of your shipping confirmation email, please email us at fueledbyflour@gmail.com with your name and order number, and we'll look into it for you.

Lost, Delayed, or Stolen Packages

Our shipping responsibility ends once your order has been properly packaged and dispatched, and tracking has been provided. Carrier delays, weather delays, routing issues, and misdeliveries are outside our control.

If tracking shows delivered but you can't find your package, check the delivery location, other members of your household, neighbors, and any mailroom or package area, and then reach out to the carrier. Once a package is marked delivered, we're not responsible for it if it's lost or stolen afterward. If the carrier officially declares a package lost in transit, we'll review the situation case-by-case.

Shipping Address Errors

Please double-check your shipping address at checkout. We're not responsible for incorrect address entries, including missing unit numbers, and any return or reshipment costs that result are the customer's responsibility.

Wrong, Damaged, or Defective Items

If your order arrives damaged or defective, or you receive the wrong item, email us at fueledbyflour@gmail.com within 30 days of delivery with your order number and photos of the product and packaging. All merch sales are otherwise final - you can find the full details in our Merch Return & Refund Policy.

Desserts

This policy applies to merchandise only. Our desserts are pickup only in Oceanside, CA and are never shipped.

Questions?

We're always happy to help - just email us at fueledbyflour@gmail.com.